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Wise wants to help make your grocery shopping experience easier
and more convenient. We
provide the convenience of online grocery shopping via a secure
Internet ordering system with grocery delivery directly to your
door. The only
thing we ask is that someone be available to accept the delivery
of your grocery order. Please
read our policy statement to understand more about your online
shopping experience.
Payment
Options:
Cash
Wise accepts Visa, Mastercard and Discover credit cards.
Checks will also be accepted with a valid ID.
House Charge accounts are available for approved
businesses only. Businesses
should contact our Cash Wise store to receive a credit
application.
Cash,
Coupons, Food Stamps, and WIC Vouchers will NOT be accepted
online.
Our
delivery personnel do NOT accept tips and gratuities. Please do NOT offer tips.
A $25.00 service fee will be added to all
dishonored checks. Checks are presented once for payment.
Cash
Wise will prosecute any fraudulent orders to the fullest extent.
Order
Fulfillment:
Our goal is to have all the products offered online
available to you. However,
if an item is temporarily out of stock we can substitute it with
another brand UNLESS you indicate on the checkout page that you
do not want us to substitute.
When
picking out variable weight items such as bananas and steaks,
the shopper will attempt to match the poundage requested.
However, the weight will probably vary slightly,
therefore the shopper will choose a weight that most closely
matches your submitted request.
This means you may receive a little more or a little less
of the item you have requested.
The
online sales total you receive at checkout is only an “estimated
total.” The
“actual” price of your order will vary from the price
on your checkout page due to the following:
- Variable
weight items like Produce, Meat and Deli where the actual
price is determined by the actual weight of the product
shopped.
- Out
of stock items
- Substituted
items
- Weekly
ad price changes. The
prices you are charged are based on the day your order is delivered,
not when you submit your order.
Keep in mind our ad prices are effective Sunday
through Saturday. (Example: If you send your order on Saturday for a Sunday delivery
the prices will change due to a new ad week).
The
“actual total” will be derived from our in-store Cash
Register System on the day your order is delivered.
The actual cash register receipt will be provided to the
customer at the time of delivery.
A signature is requested at the time of delivery for all
credit card orders. Customers
paying by check will want to wait until their groceries are
delivered to them to fill out the dollar amount of their check
so they can guarantee accurate payment.
Delivery personnel will not carry cash to make change.
Sales
tax is NOT indicated on the web site but will be assessed on any
taxable items that follow the North Dakota State Sales Tax
Regulations Guidelines.
Cash Wise requires that someone be available for the delivery of your
groceries. If tobacco products are included with your grocery order
someone 18 years of age, with a valid ID will need to be present. Our
drivers will check identification of all customers receiving tobacco
products. If a qualified adult is not available, the driver will remove
those items from the order and the customer will not be responsible for the
cost of these products. These same guidelines will be followed for pick-up
orders as well.
Cash
Wise delivery personnel will NOT carry money with them during
the delivery process; therefore they cannot process any
refunds/returns at the customer’s delivery residence.
Customers may contact the store with any issues regarding
their online shopping orders – Fargo location (701) 237-4120 - Bismarck location (701) 223-8771 - Owatonna, MN location (507) 451-7220.
Cash
Wise reserves the right to limit any and all quantities on any
and all orders.
If
an order is undeliverable due to a customer’s absence at the
designated delivery site and no additional delivery information
was submitted and there is no clear and safe place to leave the
groceries, the deliverer will take the groceries back.
The delivery personnel at the scene will make this
decision. Once
returned back to the store the product will be restocked and the
credit card will be refunded the total order amount MINUS a 25%
restocking fee and the delivery fee.
To avoid this predicament, please communicate any
unexpected changes to us by phone or email.
If an unsuccessful delivery situation arises and the
customer wishes to have the order delivered again, Cash Wise
will work the order into the next available route and an
additional delivery fee plus $5 will be added to the order.
If
a pick up order is not picked up on the day selected for pick
up, the product will be restocked and the credit card will be
refunded the total order amount MINUS a 25% restocking fee AND
any damaged product at full retail value.
If you cancel an order that is placed for
delivery more than 24 hours in advance, we will refund your
entire order along with the delivery and shopping fee.
If you cancel an order within 24 hours of the scheduled
delivery time, we will refund your order amount and the delivery
fee, but NOT the shopping fee.
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